Privacy
Your privacy is important. This information explains how we comply with Australian privacy requirements.
Pet Power’s system for complying with Australian privacy requirements includes:
- our commitment to compliance with privacy requirements;
- our policy and approach to privacy, as explained in this information;
- our resources allocated to privacy, including our technology systems and services; and
- our people and the training and education we undertake.
Collecting your personal information
Depending on your involvement with Pet Power, we may collect personal information about you such as your name, your contact details, and other information about you such as your age and health. We collect this information when you contact us, or when we ask you for it and you, or others on your behalf authorised by you, provide it to us. Where you prefer that we do not collect your personal information, we may not be able to assist you or provide services or undertake activities that we would otherwise provide or undertake. Where reasonably possible, we seek to work with information and records from which personal information has been removed. When we use and disclose personal information, in addition to complying with privacy laws and requirements, we comply with applicable laws including those relating to our products. We also collect information that may or may not include your personal information, through technology and tools that tell us when a computer or device has visited or accessed our content. Those tools include services from search engines and other companies that help us to tailor our content, products and services to better suit consumers and customers. Search engines provide facilities to allow you to indicate your preferences in relation to the use of those tools in connection with computers and other devices controlled or used by you.
You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services. Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.
Using your personal information
Generally, we use your personal information for our activities and business, and in our efforts to expand and improve our business. Examples include:
- providing information about our products and services, including dealing with any enquiry or complaint;
- providing information to professional practitioners about our products and services, including about how our products might be of benefit to members of the public to whom they provide advice;
- operating programs and forums in different media in which you are able to share information, including your personal information, with us and publicly (on the Terms applicable);
- providing you with marketing communications, newsletters and alerts, surveys and invitations and offers for products including new products that may be of interest to you (and if we do so, we will provide you with a way to opt out);
- to administer and manage promotions and competitions;
- to determine if you are eligible for certain products, services or programs;
- for a business or professional relationship, we may have with you;
- to evaluate our products and services, and conduct consumer research;
- to amend records to remove personal information;
- and for other everyday business purposes that involve use of personal information.
Storing and Disclosing your personal information
We use various systems and services to safeguard the personal information we store and use, as part of our business systems and processes. We do our best to keep records of personal information up to date and accurate and not to keep personal information that is no longer needed. We will not pass on your information to anyone outside of Pet Power unless we are legally required to. We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Contact with Pet Power about your personal information
You may wish to contact Pet Power to access your personal information, to seek to correct it or to make a complaint about privacy. You can contact us via the contacts page on this website. We will respond to your request for access to personal information we hold about you as soon as we reasonably can, including if we are unable to provide you with access (such as when we no longer hold the information). For complaints about privacy, we will establish in consultation with you a reasonable process, including time frames, for seeking to resolve your complaint. You agree that the law of the State of New South Wales, Australia governs these conditions and any claim or dispute that you may have against us. You further agree that any disputes or claims that you may have against us will be resolved by a court located in the State of New South Wales.
Pet Power makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, Pet Power does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. Pet Power cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.
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