LEGALS

Disclaimer
This website contains general information about health complaints and their management.  The information is not advice, and should not be treated as such. You must not rely on the information on this website as an alternative to medical or veterinary advice. Serious injury and illness and longstanding conditions should never be treated without seeking appropriate expert advice. If you think you may be suffering from any medical condition you should seek immediate medical attention. If you think your animal is suffering from a medical condition you should seek immediate veterinary attention. Homeopathy is considered low risk by the TGA and our advice and product information is based on TGA regulations and traditional indications.
Pet Power is committed to providing high quality complimentary medicine products and advice for you and your animals. Should any of our products not meet your expectations please contact us to discuss any issue.
Products for Animals

To purchase the Pet Power range of homeopathic or herbal preparations for people you are required to consult with one of our practitioners who will then prescribe the most appropriate program your animal. Please fill in all the questions and consider your answers carefully. The more information you provide, the more we can assist you. All information provided by Pet Power is given in good faith and Pet Power does not accept any responsibility for advice provided that is based on misinformation or incomplete information submitted by you. The questionnaire and review process is not intended to replace the face to face consult setting. Any feedback provided by Pet Power is not designed to replace a consultation with your Veterinarian.
Pet Power homeopathic and herbal preparations for animals are manufactured and sold as excluded nutritional or digestive (END) products. Therefore, these products are excluded from registration with the APVMA (Australian Pesticides and Veterinary Medicines Authority). The statements on this site have not been evaluated by the APVMA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Our natural health products are offered to assist with supporting your animal’s general constitution. Homeopathy is considered low risk by the TGA and our advice and product information is based on TGA regulations and traditional indications. Products sold on behalf of other manufactures or distributors are sold on the basis that the supplier has complied with the appropriate regulatory requirements.
Products for People

To purchase the Pet Power range of homeopathic or herbal preparations for people you are required to consult with one of our practitioners who will then prescribe the most appropriate program for you. Please fill in all the questions and consider your answers carefully. The more information you provide, the more we can assist you. All information provided by Pet Power is given in good faith and Pet Power does not accept any responsibility for advice provided that is based on misinformation or incomplete information submitted by you. The questionnaire and review process is not intended to replace the face to face consult setting. Any feedback provided by Pet Power is not designed to replace a consultation with your Health Care Provider.
Pet Power homeopathic and herbal preparations for people comply to the Australian regulatory guidelines for complementary medicines (ARGCM) which requires that individual preparations are formulated and dispensed on a per case basis. Our products are not intended to diagnose, treat, cure, or prevent any disease. Our natural health products are offered to assist with supporting your general constitution. Homeopathy is considered low risk by the TGA and our advice and product information is based on TGA regulations and traditional indications. Products sold on behalf of other manufactures or distributors are sold on the basis that the supplier has complied to the appropriate regulatory requirements.
Consent
Natural medicines, such as homeopathic and herbal preparations, have traditionally been used to manage a wide range of conditions. As with any form of therapy, there may be risks associated with the use of natural medicines and these may include nausea, vomiting, diarrhoea, stomach discomfort, increased sensitivity, rashes, dizziness or a potential exacerbation of an underlying medical condition. By consenting to a consultation, you acknowledge that you are aware of and understand the potential risks. You understand results are not guaranteed and do not expect Pet Power to anticipate all potential risks and possible complications associated with your product selection, or any of the products recommended for you or your animal.

WEBSITE PRIVACY POLICY
Pet Power is committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1 Information collection

In order to provide a better service to you, we may collect and process the following data about you:

(a) information that you provide by filling in forms on our site www.petpower.com.au (“our site”). This includes information
provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
(b) if you contact us, we may keep a record of that correspondence;
(c) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
(d) details of transactions you carry out through our site and of the fulfilment of your orders;
(e) details of your visits to our site and the resources that you access;
(f) email address, postal address, phone number, credit card information

We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2 Uses made of the information

2.1 The purposes for which information may be used by us include:

(a) ensuring that content from our site is presented in the most effective manner for you and for your computer;
(b) providing you with alerts, newsletter, education materials or information that you requested or signed up to;
(c) carrying out our obligations arising from any contracts entered into between you and us;
(d) allowing you to participate in interactive features of our service, when you choose to do so;
(e) designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
(f) complying with laws and regulations applicable to us or any of our affiliates in or outside Australia;
(g) legal proceedings, including collecting overdue amounts and seeking professional advices;
(h) researching, designing and launching services or products including seminars/events/forums;
(i) promoting and marketing services and products subject to your exercise of the opt-out right (please see further details in Clause 2.2 below); or
(j) purposes directly related or incidental to the above.

2.2 We intend to use your data in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. By using our site, unless you tell us otherwise, you agree that:
(a) your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct marketing;
(b) the following classes of services, products and subjects may be marketed to you:
(i) services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);
(ii) reward, loyalty or privileges programmes, promotional offers and related services; and
(iii) invitations to events such as seminars/webinars/tele-seminars, conferences, live programs or events.
(c) We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.

3 Disclosure of your information

We will keep the personal data we hold confidential but may provide information to:
(a) personnel, agents, advisers, auditors, contractors, financial institutions, and service providers in connection with our operations or services;
(b) our offices, affiliates, business partners and counterparts (if any);
(c) persons under a duty of confidentiality to us;
(d) persons to whom we are required to make disclosure under applicable laws and regulations in or outside Australia; or
(e) actual or proposed transferees or participants of our services in or outside Australia.

4 Cookies
4.1 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
4.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
4.3 We use the following cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
(c) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
(d) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
4.4 Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
4.5 We may use the following third party web analytic services on the website. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the website. The information
collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. These analytic services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

Google Analytics
4.6 Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google’s ability to use and share information collected by Google Analytics is in accordance with their policies: http://www.google.com/policies/privacy/partners/
4.7 You can prevent Google’s collection and processing of data by using the Google Ads Settings page or downloading and installing their browser plug-in (https://tools.google.com/dlpage/gaoptout).
4.8 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

5 Security
5.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.3 We use the My Appointments (www.myappointments.app) platform as our online booking system and payment gateway. The My Appointments platform is built to IS0 27001:2013 standards, an internationally recognised best practice framework for Information Security Management System. All data is stored on Australian servers and backed up daily. Payment details are stored end to end encrypted.

6 Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.

7 Data transfers
We may hold your data on servers in Australia and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or to any people listed at Clause 3 above, who may be located in or outside of Australia, including Australia.

8 Your consent and rights

8.1 By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.
8.2 Under the Privacy Act (the “Act”), individuals have the right:
(a) to check whether we hold personal data about you and to access such data;
(b) to require us to correct as soon as reasonably practicable any data relating to
you that is inaccurate;
(c) to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
(d) to withdraw your consent to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after by you communicate your withdrawal of consent to us.
8.3 You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes. Please send requests to opt out and for access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
Christina Boyd
PO Box 804 Toormina NSW 2452
0450 272 707
petpower@petpower.com.au
8.4 In accordance with the Act, we have the right to and may charge a reasonable fee for processing any data access request.

Delivery in Australia
We care about customer service, that’s why we have chosen Australia Post to deliver your purchase. Shipping charges are based on the delivery address and parcel size, as well as whether your delivery is being sent by Standard or Express delivery. Please take care to ensure your full postal address is listed to avoid any delays. Pet Power holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so.
Standard Domestic Shipping
All domestic orders are shipped via Australia Post. Once dispatched, we estimate delivery times of:

Sydney, Melbourne and Brisbane: 1-4 business days
Adelaide: 2-5 business days
Perth, NT & Tasmania: 5-7 business days
Please note the above times are based upon Metro Areas. Rural locations may take longer.

International Shipping
We ship Internationally via Australia Post. Shipping charges are based on the delivery address and parcel size. Please take care to ensure your full postal address is listed to avoid any delays. International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient. We strongly suggest selecting a business address that is occupied between the hours of 9am – 5pm Monday to Friday as your nominated delivery address. Pet Power holds no responsibility for orders placed with authority to leave, so please ensure your delivery address is safe to do so.
Once dispatched, we estimate delivery times of:
New Zealand- 7-10 working days
USA/Canada 10-14 working days
UK 10-14 working days
Europe 10-14 working days
Asia 10-14 working days

Returns and Refunds
Products that have been opened or are special/prescription mixes cannot be returned and will not be refunded.
We do not accept returns from customers outside Australia. We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under Australian Consumer Law. Please ensure you retain proof of purchase of products from our site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email petpower@petpower.com.au and ensure you include your order or invoice number which was emailed to you upon processing of your order.
All refund payments will be processed in Australian Dollars and Pet Power will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Pet Power will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.